Privacy & Cookies Policy
Organic Herb Trading Ltd is a business you can trust. Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never share any information about you with any other company for their own marketing purposes.
What information do we collect about you?
When you place an order for our products, register for an online account, or sign up for our electronic communications, such as our email newsletters, we collect information about you. We also collect information about you when you voluntarily complete customer surveys or provide us with feedback. Furthermore, if you browse the Organic Herb Trading Ltd website, we may collect information about your website visits using 'cookies'.
How do we use the information about you?
Your information allows us to fulfil any orders you place with us, update you on the progress of your orders and assist with any future customer service queries. The details of every transaction that you place with us is kept for tax and accounting purposes for a minimum of seven years.
If you have signed up for our electronic communications, we’ll use your information, including details of any previous purchases, how you interact with us and any recent Organic Herb Trading Ltd website browser history, to help us decide what we talk to you about and when. Ultimately, we want to make sure that the information we send you will be useful and interesting, this information will help us achieve that.
We also use your information to create profiles of, for example, our most loyal customers, or to create customer interest groups, for example, those of you who appear to love specific product lines. This not only helps us to better tailor our future marketing communications, but it also helps us to find potential new customers who may also want to purchase from us and/or share the same interests.
How will we keep in touch with you?
With your permission, we would love to keep you up to date with our latest news, views, products, offers and more, by contacting you by post, by email and using other internet-based digital communications, including social media, plus any similar services or applications as they become available.
If you have previously chosen to receive our marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop, which we’ll always honour without any fuss or delay. We promise never to bombard you with too many Organic Herb Trading Ltd marketing communications and we only conduct such marketing for Organic Herb Trading’s legitimate business interests. You will never hear from any other company as a result of signing up for Organic Herb Trading Ltd marketing communications.
If you would prefer to stop receiving marketing communications at any time, simply give our Milverton based Customer Services team a call on +44(0)1823 401205, email us at email@example.com, or write to us at Organic Herb Trading, Butts Way, Milverton, Somerset TA4 1ND, UK. If you wish, delete your account altogether (as mentioned previously, transactional data will not be deleted). There is also always an option to click on the unsubscribe link that appears in every one of our email newsletters.
How to contact us
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about some of the individual cookies we use and the purposes for which we use them below:
Cookie: Google Analytics
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This information is shown to us through the Google Analytics tools and is not shared with anyone else. They are first-party cookies.
More information: Click here for an overview of privacy at Google.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout
Cookie: Organic Herb Trading site cookie acceptance
More information: To withdraw your consent after accepting this cookie, delete the cookiecheck cookie.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after you close your browser or clear your cache.